Pre-Recorded Live Show

The Pre-recorded Live Shows feature allows you to upload a video file and stream it as a live show.
This gives you the ability to create engaging and interactive shopping experiences for your customers, even when the session isn’t streamed live in real time.
All features available in live shows—such as moderator controls and the ability to highlight products—are also available in this mode.

How to Use Pre-recorded Live Shows

Navigate to the “Create Show” section in your back-office dashboard.
Drag and drop the video file into the designated upload area.
The system will automatically start uploading the file.
Once the video is uploaded and the show time is set, review all details of the show.
Click Confirm to finalize your pre-recorded live show.

Limitations

1. Bitrate Limitation

The video file’s bitrate must not exceed 10 Mbps.
The system will automatically detect the bitrate during upload.
If the bitrate is higher than 10 Mbps, you will see an error message and must re-encode the video before uploading it again.

2. Scheduling Limitation

The show must be scheduled at least 15 minutes before the start time.
This ensures the system has enough time to process and prepare the video for streaming.

Troubleshooting

Bitrate Error Message:
Re-encode your video to 10 Mbps or lower and upload it again.
Scheduling Issues:
Adjust the start time to ensure it is at least 15 minutes in advance of the show.

Additional Features

Moderator Controls:
Moderators can interact with viewers, manage chat, and control the show just like in a live broadcast.
Highlight Products:
Products can be highlighted during the pre-recorded show, enhancing the shopping experience for your audience.

Conclusion

Pre-recorded live shows offer a flexible solution for delivering high-quality, interactive shopping experiences without the need to go live in real time.
By following the guidelines, limitations, and troubleshooting tips, you can ensure a smooth and engaging event for your viewers.